Returns Policy

Thanks for shopping at PrinceGB.

If you are not entirely satisfied with your purchase, we're here to help!

If you received an item you would like to send back not due to a fault or damage.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition in which you received it.

We can arrange a collection of the items on your behalf, but it will be subject to a collection fee. Alternatively you can send the items back using your own delivery service to our returns address.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you received an item you would like to send back due to a fault or damage.

You have 30 calendar days to return a damaged item from the date you received it. We request you let us know within 3 days if the item has arrived with a fault or damage.

Our products should always be delivered hassle free and in great condition, however, we know that sometimes something can go wrong. 

If in the event that your item arrives damaged or faulty and you alert us within 3 days, we will arrange a collection free of charge for the item, and we will then be able to send a replacement item out or issue a refund. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund or replacement after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you would prefer a replacement this will be sent out shortly after inspecting the returned item. 

To initiate a return please contact admin@princegb.com.